Forgot password

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    Asked on August 24, 2018 at 03:13 AM

    Hi jotform

    Im forgot password and i try to change but cant 

    Please can help me



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    Answered on August 24, 2018 at 09:14 AM

    Your account svenfoe is suspended and because of that, you are unable to log in.

    The account is suspended because your form is used to collect login credentials (password) and that is against our Terms of use


    Phishing. You agree that Jotform, Inc. may terminate your Jotform Service immediately if a form's purpose is found to be deceptively obtaining, for example: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    Collecting Sensitive Information. You may not use the Jotform Service to collect certain types of sensitive information, including but not limited to, credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of Jotform, Inc. including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    I have deleted the guilty field from your form and I activated your account. 

    If you are still unable to log in, try to reset the password again. 

    How to reset the password