registration notification

  • Profile Image
    UNICORC
    Asked on August 24, 2018 at 05:52 AM

    Hello, I can not receive notifications of registration to the contact on the email, maybe I have to verify the email but when I try to send it I do not get it. Can you help me ?

  • Profile Image
    Richie_P
    Answered on August 24, 2018 at 10:11 AM

    I have checked your mail logs and it seems you're using a custom email to send email.

    Could you try changing the sender email address to Jotform default email address in the notification settings and see if that works?

    If you want to continue your email address for sending the notifications, you may also try setting up SMTP email account by following the guide below:
    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Thank you.