registration notification

  • UNICORC
    Asked on August 24, 2018 at 5:52 AM

    Hello, I can not receive notifications of registration to the contact on the email, maybe I have to verify the email but when I try to send it I do not get it. Can you help me ?

  • Richie JotForm Support
    Replied on August 24, 2018 at 10:11 AM

    I have checked your mail logs and it seems you're using a custom email to send email.

    registration notification Image 1 Screenshot 30

    Could you try changing the sender email address to JotForm default email address in the notification settings and see if that works?

    registration notification Image 2 Screenshot 41

    If you want to continue your email address for sending the notifications, you may also try setting up SMTP email account by following the guide below:
    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    Thank you.