Our forms are disabled

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    Asked on August 24, 2018 at 07:31 AM

    We got email from jotform Aug 23, 2018 reached the limits ( http://prntscr.com/kme60l ) and our form not working , but i checked my account , number of submissions we got way too far to out of limits , we got 769 of 10000 used limits

    Can you guys help me check it out and give us some ideal why we got this issues ?

    Thank so much !

  • Profile Image
    Answered on August 24, 2018 at 10:43 AM

    On checking your account I found that you are on Silver subscription and your account is in good standing.

    Also, I have checked some of your forms and they are up and running.

    Would you please let me know the form URL which is disabled for you so that I could investigate further.