Why I am still being charged after cancelling the subscription?

  • oxavier33
    Asked on August 24, 2018 at 8:38 AM

    i have canx this already... why i am BEING CHARED 20 BCUK AGAIN 

    CAN YOU PLEASE REFUND 

    THANK YOU 

  • Welvin Support Team Lead
    Replied on August 24, 2018 at 11:04 AM

    When you cancel a Paypal subscription through our website, it only sends us a request, and we have to cancel it manually. It seems that the request has not been attended. Anyways, I have informed our billing team about this and requested the refund of your last payment. Our refund timeframe is within 1 to 2 weeks or 4-10 business days. You should receive a notification from Paypal once the refund is made.