I'm trying to upgrade my account and get error messages.

when trying to upgrade to silver it will not allow me to do it. Can someone help me?

I can be reached at 785-623-0833. 

We would like to apologize for any inconvenience this is causing you. I see that you have also opened a separate thread regarding your concern with more details.

https://www.jotform.com/answers/1562158

One of my colleagues is already assigned to that thread and you will be receiving a reply soon. May I suggest that you reply to that thread to avoid confusion, please?