What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Reports Unavailable for a full day?!?

    Asked by preferhomedenver on March 02, 2011 at 10:00 AM

    This is really unacceptable for these reports to be unavailable for an entire day.  I also tried to download these forms yesterday evening and was unable to do so.  These forms are used for payroll within our company and we have a deadline to submit the data so our bank can pay out on this Friday.

    How can I possibly use your service with 24+ hours of down time?? I have no way of making my payroll in time for the cut off and now 25 people who are paid weekly will be without checks for the weekend unless I come up with a way to find their submited forms.

    This is very poor business to have such a large down time.

     

    Brian Turner

    402-321-6211

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    JotForm Founder

    Answered by aytekin on March 02, 2011 at 10:42 AM

    I'm sorry to hear that. We are working hard to make sure that they will be available by tomorrow morning. I hope that works for you. If it does not send me an email at atank at interlogy.com and I will get the reports for you.

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    JotForm Founder

    Answered by aytekin on March 02, 2011 at 11:05 PM

    We have enabled the submissions and reports back. Thank you for your patience.