issue - customizations don't appear

  • Profile Image
    Asked on December 11, 2012 at 04:06 PM

    On the site I can customize some text and add a branding graphic to the dialog box. 

    When my button is added to a Jotform, the graphic shows up, but the custom header/subheader do not.



  • Profile Image
    Answered on December 11, 2012 at 06:20 PM


    Thanks for reporting. I have now forwarded this to our development team. We'll see if they can add this changes to our current integration.


  • Profile Image
    Answered on July 18, 2013 at 02:36 PM

    Hi, with the new updates for the filepicker that was recently released by our developers this should be fixed by now. However we want some confirmations from your end.

    To properly display headers, go to filepicker properties and set the "Open To" option under General Settings to "Welcome Page". This will now show any message/text or what so called header/subheaders