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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    One of my Forms is displaying a Error Code.

    Asked by Salesleads on December 11, 2012 at 05:24 PM

    My Form "Christmas Special -MCCR" is displaying this Error Code: v8_build_source.js:49: ReferenceError: V8Config is not defined load ( V8Config.CACHEPATH + form_id + '.js' ); ^

     

    This is the only form of my account that is not working and displaying this code.

     

    Can you please help me, as this is super important to be live as soon as posible.

     

    Thank you

    Page URL:
    www.montecielcostarica.com/One_Time_Opportunity.html

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    Answered by pinoytech on December 11, 2012 at 05:32 PM

    Hi there,

    I've cleared your form cache for you. Can you please check your form now if the issue still persist or not? 

    Thank you!

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    Answered by Salesleads on December 11, 2012 at 05:35 PM

    No, it did not work, still displaying the same Error Code.

    I also cleared myown Cache and still nothing...?

     

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    Answered by pinoytech on December 11, 2012 at 05:41 PM

    Your form is working fine in my end now. However, on your form code can please change your form url from http://form to http://www? I found also one issue on your form which is your form is cut off.

    What I would suggest you is to increase your widget hieght from 100% to 532px which is the height of your form.

    Thank you!

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    Answered by Salesleads on December 11, 2012 at 05:55 PM

    Not sure what's going on, Now I am not getting the Error Code but I am seeing nothing now... Nothing at all. 

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    Answered by pinoytech on December 11, 2012 at 06:00 PM

    Can you please try to delete your browser cache and cookies again? This is what I see now.

    Thank you!

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    Answered by guest_23456942769064 on December 11, 2012 at 06:14 PM

    I can't but another computer near me can...
    I have tried to clear caches and opened up within other broswers such as Safari/Chrome/FireFox 

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    JotForm Support

    Answered by abajan on December 11, 2012 at 06:27 PM

    @Salesleads

    Are you still experiencing the issue? I just went into your account, loaded the form and clicked the Save button. After logging out, I cleared the cache from our end like my colleague did.

    Incidentally, for some reason, I can't load your website!

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    Answered by Salesleads on December 11, 2012 at 06:30 PM

    Yes I was the one who responded through the guest post.

    I still cannot view the form, On another computer yes. once,

     

    And I was featuring the same problem about my website. I also placed "www" in the beginning ant it loads fine.

    But still no contact form.

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    JotForm Support

    Answered by abajan on December 11, 2012 at 06:40 PM

    Okay, thanks for the information. Your form is loading okay on my end but both versions of the web site (with and without the "www") are down. Just out of curiosity I checked both at Down For Everyone Or Just Me and they reported that the site is down. This indicates to me that you might be vewing a cached version of both the site and form. (Just a wild guess.)

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    Answered by Salesleads on December 11, 2012 at 06:46 PM

    That's odd, I normally get informed when my sit is down.

    But thank you for your time, I will try again once my site is up.