Form over quota This form has exceeded its allocated quota.

  • Profile Image
    Ronxyfrix
    Asked on August 26, 2018 at 03:00 AM

    Hi I need Help.

    In Our Company We Have Created Lots Of Forms inside the jotform.

    what is happening is that there are times that whenever we open few of the forms we created it shows the word.

    "Form over quota
    This form has exceeded its allocated quota."
     
    But When I checked the Accounts it shows there that we still haven't consume 20% of the silver plan.
     
    i will provide you the screen shots of the account and plans and photos.
    15352663722.png
     
     
     
    15352664393.png
     
    1535266742jotform qota.jpg
    i hope you can help me with this problem.
     
    thank you.
    rone
    Screenshot
  • Profile Image
    Adrian
    Answered on August 26, 2018 at 03:50 AM

    The screenshots that you have posted are from the account with the username "keden".

    You have made this post from the account with the username "Ronxyfrix" but I can see that you are a sub-account user of "keden".

    I have checked your forms and the forms of the main account but I could not find any that shows the "Form over quota" message.

    Can you please give us the URL of a form that is showing that message?

    I have also cleared the cache of your forms in case this was a cache issue.
    (How-to-Clear-Your-Form-Cache)

  • Profile Image
    Ronxyfrix
    Answered on August 26, 2018 at 04:18 AM

    Hi Adrian.

    It Happens Randomly in other Forms that we are using.

    clearing my cache? Should I do it in keden account  or in the device iam using whenever i open a form

    thank you.


  • Profile Image
    Adrian
    Answered on August 26, 2018 at 04:46 AM

    I could not replicate the issue in any of the forms in the "keden" account.

    If this happens again, let us know by providing the Form URL and we will look into it as soon as possible.

    I can see that the account is close to reaching the Upload Space limit. Could it be that the account has reached that limit and the forms started to show that error? Looking into the History of the account "keden", I can see that many submissions were deleted recently, possibly to free up some space.

    https://www.jotform.com/myaccount/history

    If this was the case, it is sometimes needed to Clear the Cache of the forms from the account when the account is under the limits again.

    (How-to-Clear-Your-Form-Cache)

    The account is in good standing at the moment and the "Form over quota" error should now show unless a limit is reached.

    Related Help Article: Understanding-Your-Account-Usage-and-Limits