The tax rate of 3% is not being added to the total anymore

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    ARCC123
    Asked on August 26, 2018 at 05:08 AM
    3.    The form is not adding 3%. Previously a 3% fee was added for
    credit card payments.
    All today's bookings do not have 3% fee added. The last booking was
    received recently and does not have the 3% added.
    Regards/Andrew
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    Adrian
    Answered on August 26, 2018 at 05:11 AM

    I have checked the Payment Integration in your form and I could not see a Fee that was set up.

    You can set up the 3% Card Processing Fee by following the instructions on the image below.

    1535274652taxr.png

    Let us know if you need further assistance.

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    ARCC123
    Answered on August 26, 2018 at 05:43 AM
    It was working yesterday. Please revert to an earlier version. I just
    want some simple validation and this has turned into a total nightmare.
    Best for me to revert back to the version before any validation on
    earliest/latest time. There have been 100 revisions and 100 instructions
    but none work correctly and it is becoming never ending.
    Kindly revert back to the version of yesterday where the tax was added.
    I can live without the earliest/latest time validation.
    Thanks/Andrew
    ...
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    ARCC123
    Answered on August 26, 2018 at 06:43 AM
    Kindly revert to the previous working version where 3% credit card fee
    was added. I give up on my request to have the validation. Too
    complicated and none of the versions worked.
    Sorry I can not follow your instructions and don't want to do any more
    changes or have any more instructions.
    I just want it working as it was previously with 3% credit card fee added.
    Andrew
    ...
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    Mike
    Answered on August 26, 2018 at 08:41 AM

    If your form worked properly on August 16 or 24, you may revert to one of these versions.

    Please let us know how it goes.

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    ARCC123
    Answered on August 26, 2018 at 09:43 AM
    I have reverted back to Aug 24 and Aug 16 but it does not add the 3%
    credit card fee. There is something wrong with the revert function.
    Kindly address this issue as it is in an endless loop. Please take the
    necessary action so the 3% credit card fee is added.
    Andrew
    ...
  • Profile Image
    Mike
    Answered on August 26, 2018 at 10:09 AM

    The 'Credit card fee' appears to be already added.

    If you need any further assistance on this, please let us know.

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    ARCC123
    Answered on August 26, 2018 at 10:43 AM
    I added the widget for 3% tax and it is now working fine.
    CASE CLOSED.
    Thanks/Andrew
    ...
  • Profile Image
    Mike_G
    Answered on August 26, 2018 at 11:54 AM

    Thank you for updating us. We are glad to know that your form is now working as expected.

    If you have other questions or concerns, please do not hesitate to let us know.