When I create a form with a customers email field on it, does the form submission get emailed to the customer as well!?

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    pureelements
    Asked on August 26, 2018 at 09:08 AM

    This morning, one of my sales guys was submitting his forms that I asked him to fill out, when not 4 minutes after he submitted the one for a sale we had gotten yesterday, did the actual Home Owner email me back saying they want to cancel their order with us as a reply to the form submission. WHAT THE HECK!!!

    Screenshot
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    Kiran
    Answered on August 26, 2018 at 09:46 AM

    When the form is submitted, it has sent an auto-responder to the customer email address filled on the form as a confirmation. It looks like the user has replied to the auto-responder which he has received. You may check the emails being sent for your forms from the email history log.

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Hope this information helps! 

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    pureelements
    Answered on August 26, 2018 at 10:29 AM

    No this does not help one bit. I create these forms for internal use only. This is so we can have customer information. Not to have things sent to our customers. This caused them to cancel their order with us because it looked unprofessional when they received a copy of this form. This is absolutely UNACCEPTABLE. 

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    Mike_G
    Answered on August 26, 2018 at 11:51 AM

    We would like to apologize for any inconvenience. However, the form builder will automatically create an email notification after you add your first Form Element (field/payment/widget). That email notification will be sent by default to the email address associated with your account. And, an "email autoresponder" will automatically be created on the form after you add an "email field". That "email field" will be set as the recipient of that "email autoresponder" automatically.

    Email autoresponder, at this point, is the one that will be sent to your respondents after they have successfully submitted your form. There is an option to delete the email notification/autoresponder in your form. And, I suggest that you do that with the email autoresponder to prevent any further inconvenience.

    How-to-Delete-Notifications/Autoresponder