Cannot login - button not working

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    Anita Prather Harvell 
    Asked on August 26, 2018 at 01:42 PM

    I am trying to log in with our username/PW and nothing is happening. I click the "Sign in" button and nothing happens.  All other buttons work.


    I have tried three different PCs and four browsers - IE, FF, Chrome, Edge. 

    Screenshot
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    Mike_G
    Answered on August 26, 2018 at 02:56 PM

    We would like to apologize for any inconvenience.

    I have checked your account and I can see that it is in good standing.

    Can you try if you can log in after using a different internet connection?

    You can also try clearing your browser's cache — https://www.refreshyourcache.com/en/home/ and see if that will help fix the issue.

    We will wait for your response.

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    NCAC
    Answered on August 26, 2018 at 03:07 PM

    Hi Mike,

    I figured out the answer. Jotform isn't clear when the username has an issue. If your password is wrong, it does.

    I typed in the correct username and it now allowed me in.

    Thank you so much for your quick reply.


    Anita

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    Mike_G
    Answered on August 26, 2018 at 03:47 PM

    Thank you for updating us. And we are glad that you were able to find the answer to your concern.

    If you have other questions or concerns, please do not hesitate to let us know.