I am having the same problem that this user reported - the first time I try a submission it works, but if I try another right after it does not.

  • Profile Image
    Asked on August 26, 2018 at 02:48 PM

    The Jotform's Google Maps functionality is no longer working.

    Through my investigation of the issue, I discovered that, in June 2016, Google changed its terms of use policy requiring an API key in order for maps to show.

    It appears they have given a two-year grace period before cutting it off. “Beginning on June 11, 2018, you’ll need to enable billing with a credit card and have a valid API key for all projects.” Google Maps Platform - Guide for Existing Users states (https://cloud.google.com/maps-platform/user-guide/)

    I've included a screenshot of a submission with the mapping error.

    Profile Image
    Answered on May 17, 2018 at 01:21 PM

    Thanks for reporting this issue, I have forwarded it to our back-end team. You will be updated via this thread.

    Profile Image
    Answered on May 23, 2018 at 04:19 AM

    Hi Randall,

    This issue is now fixed. Thank you for reaching out to us!

    Let us know if you ever need anything else,


  • Profile Image
    Answered on August 26, 2018 at 03:56 PM

    I see that you have opened a separate thread regarding this concern.


    One of my colleagues is already assigned to that thread. May I suggest that you refer to that thread to avoid confusion, please?