I can't login and can't reset the password.

  • Profile Image
    Zhivko 
    Asked on August 27, 2018 at 05:57 AM

    Hi,

    I can't access my account. When I try to login I get an error message that the username and password don't match (which is not true). When I request a password reset, I don't get the email with instructions.

    Help!

    Zhivko

  • Profile Image
    Randy
    Answered on August 27, 2018 at 07:18 AM

    I can not find any user with this email address. (contact@semonade.com)

    Can you provide your username or email address to help you?

  • Profile Image
    semonade
    Answered on August 27, 2018 at 09:13 AM

    Hi Randy,

    Thank you for your quick reply!

    When you said you don't find my email, I searched my inbox to make sure it was the right one. I found the email confirmation letter from when I created the account:


    Verify Your Email Address



    Thank you for using JotForm. You've entered contact@semonade.com as the email address for your Jotform account. Please verify this email adresss by clicking the button below:




     

    Your username: semonade


     

    So, I tried logging in with the username instead of the email and it worked. 

    Apparently, the email was changed at some point. 

    Sorry for wasting your time. You can mark this ticket as closed.

    Thanks again.

    Zhivko