What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to receive mail

    Asked by arafat123 on December 12, 2012 at 01:19 AM

    When i submit the form from my website , no information is sent to the given email id . Please sort out the problem. Information is only sent when i test a mail from jotform. I have given an id in the submit button i.e s******@finaccers.com but when i submit form no information is received in that id. Please solve the problem asap.

    Thank you

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    JotForm Support

    Answered by NeilVicente on December 12, 2012 at 01:52 AM

    First off, I'd like to confirm whether the notification is supposed to contain only the message "New Pilot Project Submission". If not, please recreate the notification to include all form details.

    As for your original complaint, it is probable that your server is rejecting the messages because the form is using the form's email field as its "From" email.

    To quickly resolve this problem, try configuring your form to use noreply@jotform.com as its Sender Email.

    You may use the form's email field as the Reply-To Email so you'll be able to reply to the form submitter directly, if needed.

    Let us know how this solution works for you. Cheers!