Error: Too Many Requests - Sorry! Rate limit exceeded. Try again later.

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    TrainingRequest
    Asked on August 27, 2018 at 11:23 AM

    Hey there,

    Our TrainingRequest account is experiencing a very serious issue that we are hoping to get assistance with / looked into as soon as possible.

    Any form that is submitted, the user automatically receives a "Too many requests" error. This is happening across multiple forms.

    See attached for screenshot. We are not sure what is happening, but we do know that its affecting multiple forms (if not all forms), and our account looks perfectly fine (we have not max'd out our submissions for the month yet).

    Would you be able to look into this or help us with getting this fixed?

    Thank you!

    Grant

    Screenshot
  • Profile Image
    Victoria_K
    Answered on August 27, 2018 at 01:10 PM

    Hello Grant,

    Thank you for contacting us. It appears that many form submissions are received from same IP address. We are limiting the requests from same IP address for security reasons. 

    We can exclude your account from rate limit controls if you need to lift this restriction. I have submitted a ticket to our developers on this matter and we will update you as soon as possible.

    Thank you for contacting us.

  • Profile Image
    TrainingRequest
    Answered on August 27, 2018 at 01:43 PM
    Hey Victoria,
    We need to exclude this rule from our account, as our organization has the same IP address from coast to coast.
    Would it be possible to have this restriction lifted as soon as possible?
    Please keep us in the loop!
    Thanks,
    Grant
    [Description: Description: cid:252C330C-A6A2-4814-9454-692FB4912E47]
    Training & Development
    279 Bayview Drive, Barrie ON L4M 4W5 | Canada
    www.thesource.ca
    ...
  • Profile Image
    Kevin_G
    Answered on August 27, 2018 at 02:41 PM

    I will ask for this to our second level on the ticket my colleague already opened. 

    We will keep you updated via this thread. 

  • Profile Image
    TrainingRequest
    Answered on August 27, 2018 at 03:43 PM
    Hello!
    As a quick follow up – can you please lift the restrictions to all of the following accounts as we are all the same organization?
    · TrainingRequest
    · TS_retailexecution
    · HumanResources
    Thank you!!
    Grant
    [Description: Description: cid:252C330C-A6A2-4814-9454-692FB4912E47]
    Training & Development
    279 Bayview Drive, Barrie ON L4M 4W5 | Canada
    www.thesource.ca
    ...
  • Profile Image
    Victoria_K
    Answered on August 27, 2018 at 03:49 PM

    I will include this accounts on the ticket and we will let you know when we receive a response from our developers.

    Thank you.

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    Rose
    Answered on August 28, 2018 at 03:09 AM

    We are sorry for this inconvenience.

    The problem should be fixed now. Please check and do let us know if the problem still persists on your side. 

    Thank you in advance for your understanding. 


  • Profile Image
    TrainingRequest
    Answered on August 28, 2018 at 11:43 AM
    Thank for you for this fix!
    [Description: Description: cid:252C330C-A6A2-4814-9454-692FB4912E47]
    Training & Development
    279 Bayview Drive, Barrie ON L4M 4W5 | Canada
    www.thesource.ca
    ...