How to prevent spam issues on forms?

  • Profile Image
    Crystal
    Asked on August 27, 2018 at 02:01 PM

    I received a message saying my form had been disabled because I reached my limit. But the reality is that somehow so spam account has submitted a ton of entries. How can this be blocked?

  • Profile Image
    Victoria_K
    Answered on August 27, 2018 at 03:03 PM

    Hello,

    I have checked your form submissions and it seems that your form was attacked by a spam bot. It looks like that the abuser found your form and used a script to submit multiple entries. We recommend to add a captcha field to prevent issues like that. 

    Please check the following guide: How-to-Add-a-Captcha-Field

    Also, you may consider switching a Unique Submission option to 'Check cookies only' or 'Check cookies and IP'.

    I have reset the submissions counter and lifted the overlimit status for your account. Please follow our recommendations to prevent spam issues in future.

    Thank you.

  • Profile Image
    tribecalledsprinters
    Answered on August 27, 2018 at 06:43 PM
    I've done as you instructed but am still getting responses for this spam
    bot.
    ...
  • Profile Image
    jonathan
    Answered on August 27, 2018 at 08:53 PM

    I checked the existing submission data of the form, but I was not able to see spam submissions.

    Can you provide more details which submissions are spam only.

    https://www.jotform.com/help/269-How-to-View-Form-Submissions