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gabnicsopAsked on August 27, 2018 at 5:54 PM
Hello. I really need this fixed. I can't access my account thru my computers, only via my phone. I build websites and want to build on my PC. Please help. It's saying that my IP address is banned because of a possible phishing attempt. My is email address is shawn@goswc.net. Shawn Hagen
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Bitia JotForm SupportReplied on August 27, 2018 at 6:09 PM
I checked your accounts and they are active, I have cleaned your IP, in order to avoid any inconveniences please check our: Terms of Use
Thank you.
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gabnicsopReplied on August 27, 2018 at 6:43 PMNew response receivedBitia, I have checked and I still can’t access. Does it take a while to show again? Shawn
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Bitia JotForm SupportReplied on August 27, 2018 at 7:24 PM
Are you using the IP we have on file 2600:387:b:5:0:0:0:86, can you please verify it with this tool? IP address- https://whatismyipaddress.com/
https://www.screencast.com/t/cJ5eYRYn
If you are not able to login, please let us know so we can assist you.
Thank you.
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gabnicsopReplied on August 27, 2018 at 7:47 PM
I am checking on my PC and that IP address is 206.188.231.183. I'm also checked on my laptop and it doesn't work there either. Could it have something to do with my router? I've never had any problems before.
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David JotForm Support ManagerReplied on August 27, 2018 at 9:17 PM
We have whitelisted your IP address "206.188.231.183", please try again, and let us know if you need more help.