What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I am attempting to downgrade my account but it is not accepting my username and password

    Asked by kwilliams on December 12, 2012 at 10:01 AM

    How can I make this happen? I never received a separate Plimus login

  • Profile Image

    Answered by moonzkie on December 12, 2012 at 11:12 AM


    Your Plimus username is the long string of numbers from the original Plimus email you received when you paid for your JotForm account. In case you forgot your Plimus password, please reset your password here or visit their Customer Support page.

    Although for your convenience, I have downgraded your account. Your account will remain premium until December 19, 2012.

    Thank you.