What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Did you notify the accounts of the downtime for today, March 2? 24 hours of non access is unacceptable!

    Asked by PCJC on March 02, 2011 at 12:02 PM

    We use JotForm to do our registration for a conference and our deadline was March 1. First, there was a lapse of service sometime between 1 and 3 PM PST and now the site is down for mainteance for a full day? We are making decisions based on the registrations we receive and not having access to our registration information is extremely detrimental to this process! 

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    JotForm Support

    Answered by liyam on March 02, 2011 at 12:15 PM

    We apologize for this inconvenience.

    I will submit a ticket for this to help you find an alternative solution while our development team is trying to fix the issue.

    Can you please let us know what you want to have?

    Thanks.

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    Answered by PCJC on March 02, 2011 at 04:51 PM

    I would like to have the Excel file for the registrations as well as a report on thw pending submissions. 

    Thank you for your assistance. 

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    JotForm Support

    Answered by liyam on March 02, 2011 at 07:26 PM

    I will submit a ticket on this matter to have this handled right away.

    Thank you for your patience.

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    JotForm Founder

    Answered by aytekin on March 02, 2011 at 11:00 PM

    We have enabled the submissions and reports back. Thank you for your patience.

    This was an unexpected downtime for reports. Since we lost our main database server. We were on spare tire and keeping the service fast and responsive meant we had to disable those features temporarily.