Did you notify the accounts of the downtime for today, March 2? 24 hours of non access is unacceptable!

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    PCJC
    Asked on March 02, 2011 at 12:02 PM

    We use JotForm to do our registration for a conference and our deadline was March 1. First, there was a lapse of service sometime between 1 and 3 PM PST and now the site is down for mainteance for a full day? We are making decisions based on the registrations we receive and not having access to our registration information is extremely detrimental to this process! 

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    liyam
    Answered on March 02, 2011 at 12:15 PM

    We apologize for this inconvenience.

    I will submit a ticket for this to help you find an alternative solution while our development team is trying to fix the issue.

    Can you please let us know what you want to have?

    Thanks.

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    PCJC
    Answered on March 02, 2011 at 04:51 PM

    I would like to have the Excel file for the registrations as well as a report on thw pending submissions. 

    Thank you for your assistance. 

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    liyam
    Answered on March 02, 2011 at 07:26 PM

    I will submit a ticket on this matter to have this handled right away.

    Thank you for your patience.

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    aytekin
    Answered on March 02, 2011 at 11:00 PM

    We have enabled the submissions and reports back. Thank you for your patience.

    This was an unexpected downtime for reports. Since we lost our main database server. We were on spare tire and keeping the service fast and responsive meant we had to disable those features temporarily.