Too many requests error message while submiting the form

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    pauljones9005
    Asked on August 28, 2018 at 06:25 AM

    Good morning, 

    I am getting a error message that states "Too many Requests" "Sorry! Rate limit exceeded. Try again later". How soon can this error be fixed. Look forward to hearing from you! 

    Screenshot
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    Kiran
    Answered on August 28, 2018 at 09:18 AM

    As we check with our backend team, the issue should be resolved by now. Could you check once again and let us know if you are still experiencing the issue? We will be happy to take a look again. 

    Thanks!

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    pauljones9005
    Answered on August 28, 2018 at 09:50 AM

    We are now getting a message that asks you if you are a robot before you send the disposition. Is this something we will have to keep doing or will this go away after the problem is 100% resolved?


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    Kiran
    Answered on August 28, 2018 at 11:01 AM

    Thank you for letting us know about this. Could you provide us with the form ID/URL that you are experiencing the issue? Is the reCaptcha field added to the form? Is this issue occurs to all the forms in your account?

    This information would help us in investigating the issue further. We will wait for your response. Thank you! 

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    pauljones9005
    Answered on August 28, 2018 at 11:08 AM

    This is a field that is occurring in all forms for our account. We do not have the reCaptcha field turned on. If it got turned on when updates where being done, we would like you to turn it off asap

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    pauljones9005
    Answered on August 28, 2018 at 12:02 PM

    We are now getting a message is the webpage https://www.jotform.com/submit.jotformpro.com/submit/80435275440958 temporarily down or it may have moved permanently to a new web address. Can you tell me when this will be resolved and how it will be resolved? 


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    david
    Answered on August 28, 2018 at 01:14 PM

    I cleared your form caches in case it was a caching issue.  If the issue persists, let us know if it is OK for us to to send a test submission through the form and we can take a look.

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    pauljones9005
    Answered on August 28, 2018 at 01:36 PM

    It seems to be working correctly now. I will keep you updated if anything changes. Thank you