What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Deleted field still showing on forms

    Asked by guest_23465497355060 on December 12, 2012 at 12:53 PM

    I have deleted a field, but it still shows up on my final form in place of the correct one. 

    The correct field shows in preview, but when I load the form in a new tab, it dissapears and the old field shows up. I have cleared my browsing data and cache with no luck.

    Thank you

    Page URL:
    http://form.jotform.com/form/13304206302

    cache preview new tab
  • Profile Image
    JotForm Support

    Answered by Goldo on December 12, 2012 at 01:33 PM

    Please visit http://www.jotform.com/form/13304206302 and see if it makes any difference.

    We are just changing form.jotform to www.jotform.

    Let me know of the result.

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    Answered by Heckington on December 13, 2012 at 08:49 AM

    Hi, the link above works - is it best to use this format for all links forms from now?

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    JotForm Support

    Answered by Welvin on December 13, 2012 at 10:36 AM

    @Heckington,

    Yes you can. But you have to manually do it everytime you embed a form or view a form because the form is http://form by default.

    We only advice this to do if there is a delay on the changes that you have done on your form.

     

    Thanks

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    Answered by aiyollc on January 08, 2014 at 01:53 AM

    Hi Support,

    I am experiencing the same issue as @Heckington. The link provided above no longer works. 

    Please advise.

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    JotForm Support

    Answered by ashwin_d on January 08, 2014 at 03:54 AM

    Hello aiyollc,

    I'm sorry for the trouble caused to you.

    There could be some delay for the changes to get reflected. I have cleared your form cache and you should also clear your browser cache. This guide should help you clear your browser cache:  http://www.wikihow.com/Clear-Your-Browser's-Cache

    I would suggest you to create a new thread and get back to us if the issue persists.

    Thank you!