Form Not Available?

  • Profile Image
    sdillardgwb
    Asked on August 28, 2018 at 12:54 PM

    I am having so many issues using Jot Form that I would like a refund on our account.

    Submissions are not showing up when people sign up.

    I sent a major bulk email out to our customers and they are receiving an error page when they click on the link that states "This form is currently unavailable."

    This makes us as a company look incompetent.

    I would appreciate a phone call about this issue.

    I can be reached at 219-764-5240.

  • Profile Image
    roneet
    Answered on August 28, 2018 at 02:34 PM

    Apologies for the inconvenience caused to you.

    The form(https://form.jotform.com/82256145972967) that you are referring to is not present in your account. The owner of this form is someone else and it is the cloned version of your form.

    I could see you have the following forms in your account:

    https://www.jotform.us/form/82255228490155

    https://www.jotform.us/form/82074222690150

    https://www.jotform.us/form/82255010090140

    Could you please tell us if you are able to access the above 3 forms that exists in your account?

    We are here to assist you any time. Please let us know so that we can investigate further and help you.