My form has disappeared. I had it published and working, and now it's just gone

  • Profile Image
    saddlebrooke
    Asked on August 28, 2018 at 01:14 PM

    I had this script in place on my site, but now it's just gone:

    <script type="text/javascript" src="https://form.jotform.com/jsform/82244641865259"></script>


    How can it have just disappeared? Can it be reinstated?

    When I login to my account, there is simply nothing there.

  • Profile Image
    ktyaguirre
    Answered on August 28, 2018 at 01:31 PM

    Upon review of your account it was found the above mentioned form at the trash folder. We reinstated it. See if it is on a working condition.

    Thank you

  • Profile Image
    saddlebrooke
    Answered on August 28, 2018 at 01:59 PM

    Thank you so much for this, I really appreciate how quickly you've been able to help.

    We didn't trash the form, why would this have happened? When I was researching this at first, I came across a lot of support requests like mine, saying that their form had mysteriously disappeared. Is this a known bug in Jotform?

  • Profile Image
    John_Benson
    Answered on August 28, 2018 at 03:18 PM

    There's a chance that you have accidentally drag it to the Trash folder. We do not have a Bug regarding on forms getting deleted automatically.

    I hope this information.