Notifications of API submissions

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    competitiongolf
    Asked on August 28, 2018 at 01:31 PM

    We are submitting forms through the API, but we are not getting app push notifications or email notifications.

    The form has been set to send form notifications. What have we missed?

    I emailed api@jotforms.com but a week passed and nobody even acknowledged my email. 

  • Profile Image
    Richie_P
    Answered on August 28, 2018 at 02:50 PM

    We are sorry for the inconvenience this may have caused.

    May we know the form in question?

    You can check our API documentation at this link https://api.jotform.com/docs/

    Can we have a sample submission in which no notification email was sent?

    Thank you.


  • Profile Image
    competitiongolf
    Answered on August 28, 2018 at 03:00 PM

    We have added several forms to our website, which we are submitting via the API. When we submit the API entry no submissions are generated. 


    Submissions occur if I use the form directly, just not through the API. 


    Thank you,

    Karl


  • Profile Image
    competitiongolf
    Answered on August 28, 2018 at 03:06 PM

    This is a form that sends me a notification:

    https://submit.jotformeu.com/submit/82302543656354/



    This is a site that posts through the API:


    http://competitiongolf-organiser-dev.azurewebsites.net/contact-us



    Both appear in the submissions, but I do not get a notification if the form is submitted through the API. 

  • Profile Image
    Richie_P
    Answered on August 28, 2018 at 04:19 PM

    Kindly check your post method https://www.jotform.com/help/213-Send-Submission-Data-via-Post-Method-and-Thank-You-Settings

    Unfortunately, my knowledge on the API is limited. The API team is better qualified to provide the solution your require.

    I suggest you send your question again to the API team at api@jotform.com . With the Integrated API you are using.

    Thank you.

  • Profile Image
    competitiongolf
    Answered on August 28, 2018 at 04:40 PM

    Thank you for not reading my question. 


    I have a W already said that I did not get a response from the API team. I’m not sure how you think it would be helpful for me to contact them!!!

  • Profile Image
    Richie_P
    Answered on August 28, 2018 at 04:58 PM

    My apologies, may we know the Integrated API you are using to send notification?

    Are you using POST API?

    Have you tried configuring your notification email?

    Guide:https://www.jotform.com/help/25-Setting-Up-Email-Notifications


  • Profile Image
    competitiongolf
    Answered on August 28, 2018 at 05:20 PM

    As I said above, if I use the form through a link I get a notification.

    We have now changed the form to be a HTML form on our website that Posts the form data to JotForm. The data is submitted, but we do not receive a notification, either through the app or an email.

    We know notifications are turned on, as we get them for forms where we share them with a link.

  • Profile Image
    DonaldHag
    Answered on August 28, 2018 at 07:55 PM

    Apologies for the inconvenience. I have read through your query and will attempt to answer it as follows:

    We have now changed the form to be an HTML form on our website that Posts the form data to JotForm. The data is submitted, but we do not receive a notification, either through the app or an email


     I noticed in your settings, you have checked the box to store your data in the EU. Try using the EU url https://eu.jotform.com link when making API calls. This is, however, a suggestion based on limited experience with the API. As my colleague mentioned please email the API team on api@jotform.com

    We thank you for your patience.

    There are other workarounds to receiving notifications. You can take a look at them on this link:

    https://www.jotform.com/help/446-Ways-to-Get-Notified-of-New-Submissions-Aside-from-Email-Notifications


  • Profile Image
    competitiongolf
    Answered on August 29, 2018 at 01:40 AM

    Thank you, but as I said I have emailed the API team and they did not respond. 

    I also set set up a zapier account, but notifications are not firing. They do work if I complete the form by sharing the form using a link.

    We will look into it this more and will be back in touch if we don’t get anywhere.

  • Profile Image
    BDAVID
    Answered on August 29, 2018 at 07:49 AM

    I'll escalate this to see if there is a way to reach our API team faster. You should be updated via this thread.