Incomplete Payment Question

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    Asked on December 12, 2012 at 02:07 PM

    Does Marking "Complete" on a pending or incomplete payment form, complete the payment? We have 8 submissions listed as such, from people saying they attempted to pay, we need to know why these payments arent going all the way through.

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    Answered on December 12, 2012 at 02:13 PM


    Incomplete payment happens when someone who submitted form and did not continue with the payment process such as logging in to Paypal and paying for the amount to be paid. If you complete the submission manually, this does not charge the user who submitted the form, it only gets considered as one payment submission.

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    Thank you!