What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Incomplete Payment Question

    Asked by SisterhoodTours on December 12, 2012 at 02:07 PM

    Does Marking "Complete" on a pending or incomplete payment form, complete the payment? We have 8 submissions listed as such, from people saying they attempted to pay, we need to know why these payments arent going all the way through.

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    Answered by pinoytech on December 12, 2012 at 02:13 PM


    Incomplete payment happens when someone who submitted form and did not continue with the payment process such as logging in to Paypal and paying for the amount to be paid. If you complete the submission manually, this does not charge the user who submitted the form, it only gets considered as one payment submission.

    If you need further assistance, feel free to contact us at anytime.

    Thank you!