What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Not receiving submissions

    Asked by danny1996 on March 02, 2011 at 01:00 PM

    Submitted multiple test forms to multiple recipient addresses. Haven't received anything. 

    The "send test email" came through fine.

    Have not tried completing the PayPal process yet. Will that need to be completed before the form is received?


    Here is the form: http://2toneproductions.com/FightScience/Registration/


    Page URL:

  • Profile Image
    JotForm Support

    Answered by mliz on March 03, 2011 at 04:26 AM

    You will need to complete the Paypal payment on checkout.

    If the payment is not yet processed it is considered as a Pending

    transaction and no notification email is sent out.

    The Paypal payment has to be finished before you can receive the notification