Transfer From (Second Request)

  • Profile Image
    Asked on August 28, 2018 at 06:16 PM


    I would like to transfer my form account: kmwebteam to my new account: keckmedicineofusc

    Thank you in advance. 

  • Profile Image
    Answered on August 28, 2018 at 07:53 PM

    Since the form belongs to a HIPAA account and you need to transfer it to a non-HIPAA one, then we need to escalate the request to our second level, please expect an update about it.

  • Profile Image
    Answered on August 29, 2018 at 01:43 PM

    The account I transferred is under the HIPAA compliant paid package.
    Correct me if I'm wrong, but I can't convert it into a HIPAA form until
    after the form has been transferred, correct?

  • Profile Image
    Answered on August 29, 2018 at 02:40 PM

    This issue has been escalated to our backend team since you're trying to transfer the form from HIPAA account to non-HIPAA account.

    We'll notify you further via this thread.

    Thank you for your patience.