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kmwebteamAsked on August 28, 2018 at 6:16 PM
Hello,
I would like to transfer my form https://form.jotform.com/81478296584170 account: kmwebteam to my new account: keckmedicineofusc
Thank you in advance.
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Jeanette JotForm SupportReplied on August 28, 2018 at 7:53 PM
Since the form belongs to a HIPAA account and you need to transfer it to a non-HIPAA one, then we need to escalate the request to our second level, please expect an update about it.
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kmwebteamReplied on August 29, 2018 at 1:43 PM
Hello,
The account I transferred is under the HIPAA compliant paid package.
Correct me if I'm wrong, but I can't convert it into a HIPAA form until
after the form has been transferred, correct?
Thanks,
JB
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Nik_CReplied on August 29, 2018 at 2:40 PM
This issue has been escalated to our backend team since you're trying to transfer the form from HIPAA account to non-HIPAA account.
We'll notify you further via this thread.
Thank you for your patience.