My Account was disabled, deleted forms and saved data to make space, account still disabled

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    deltaestatestownhomes
    Asked on August 28, 2018 at 10:54 PM

    I cleared forms and stored data that is no longer needed, my account shouldn't be disabled anymore, please adjust.

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    Nik_C
    Answered on August 29, 2018 at 02:49 AM

    Your account is over limit with upload space.

    Meaning you have to either delete some submissions that contain uploaded files or you'll have to upgrade.

    But please be mindful that deleted submissions cannot be recovered.

    You can read more about account limits here: https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    We'll wait for your response.

    Thank you!

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    deltaestatestownhomes
    Answered on August 29, 2018 at 01:02 PM

    I already did that

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    Nik_C
    Answered on August 29, 2018 at 01:50 PM

    According to our logs, you still have 11 submissions with 126 uploaded files in this form https://www.jotform.us/form/81131456984158

    And that is what is throwing your limits over.

    Please check and let us know if you were able to make it work.

    Thank you!