Fillable PDF Creator: Receiving PDF import failed immediately.

  • Profile Image
    winniechansmc
    Asked on August 28, 2018 at 11:22 PM

    Hi Jotform Support,


    Can I import my existing Excel or Word file to my Jotform platform?

  • Profile Image
    Victoria_K
    Answered on August 29, 2018 at 04:01 AM

    Hello,

    Do you want to import submissions? 

    You could use the Import application for that: Import-App-Easily-Import-Your-Excel-or-CSV-Data-into-JotForm

    I yoy want to populate the form from excel document, we have a Spreadsheet to Form widget for this: How-to-Use-the-Spreadsheet-to-Form-Widget 

    Please let us know if you need more help.

  • Profile Image
    Victoria_K
    Answered on August 29, 2018 at 07:39 AM

    We do not provide support over the phone, but we are always glad to assist you here.

    Unfortunately, we only have an option to convert a PDF form into JotForm. You can use our Fillable PDF Form Creator for that. 

    Excel or Word forms should be re-created with our form fields manually. 

    If you face difficulties with this, please let us know.

    Here is a guide to start with: How-to-Create-Your-First-Web-Form

  • Profile Image
    winniechansmc
    Answered on August 29, 2018 at 11:02 PM

    Hi Victoria,

    Well, it's easy for me to convert my Excel or Word file to PDF file.

    But for Fillable PDF Form Creator, it seems to be used for creating fillable pdf form only but not for converting PDF to online JotForm. So does that mean I still need to create a new online Jotform manually from scratch?

    1535597687Fillable-pdf-form-creator.jpg

  • Profile Image
    Victoria_K
    Answered on August 30, 2018 at 03:41 AM

    I am not sure if this will work the way you described, but it's worth to try. Please do the following:

    1. Click the Create A Fillable PDF Form button.

    2. Then choose the Convert PDF Form.

    3. Enter your E-mail address and Upload your PDF Form. You will be notified when the upload process is complete.

    4. Finally, you can see your PDF form on your My Forms page.


    If you need further assistance please let us know. We will be happy to help.

  • Profile Image
    winniechansmc
    Answered on August 30, 2018 at 06:41 AM

    Hi Victoria,

    No wonder what kinds of PDF files I tried to submit to your Fillable PDF Form Creator, the results you came back to me is "We're sorry, we were not able to migrate your PDF form to Jotform".


    1535625617failed.jpg

  • Profile Image
    Victoria_K
    Answered on August 30, 2018 at 08:26 AM

    I assume you had a simple pdf file, but not a fillable PDF form. Unfortunately, you will need to re-create form fields manually in this case. I have submitted my own request to convert a form from fillable pdf to test the tool.

    If you need any help while creating your form, please create a new thread here: https://www.jotform.com/contact/ and we will gladly assist.

    Thank you.

  • Profile Image
    winniechansmc
    Answered on August 30, 2018 at 09:54 PM

    Hi Victoria,

    Well, even I created a very simple PDF file and then uploaded my PDF file to try to convert it to fillable pdf but still it failed. Any sample PDF file from your side that I can try again? It'll be very inconvenient if I have to re-create form fields manually.

  • Profile Image
    Nik_C
    Answered on August 31, 2018 at 02:44 AM

    I checked Fillable PDF Creator with a simple form and I was able to replicate this issue so I will forward it to our backend team for further checking.

    We will keep you posted via this thread.

    Thank you!