What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    When should we expect to receive an e-mail notification? Will we receive an e-mail notification if a payment was not fully processed via PayPal?

    Asked by 20NAACP12Dayton on December 12, 2012 at 03:30 PM
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    JotForm Support

    Answered by EduardoMendez on December 12, 2012 at 04:29 PM

    Hi there, 

    The answer to your question is no. You should only receive the notifications if the payment is completed.

    You can manually push a submisison on your submissions page.  There is an "incomplete submissions" icon at the top.  You can clikc and choose to complete (without payment).

    As per the time it takes for submissions, they should be sent on te spot!