Termination of monthly membership

  • onwardOfek
    Asked on August 29, 2018 at 3:59 AM

    If we disable the form now, we are exempt from the next monthly payment, are we not?

  • Altuğ Jotform Security
    Replied on August 29, 2018 at 8:00 AM

    As long as you dont cancel your subscription, you will get charged per month. So disabling a form doesnt cancel out your subscription.

    Let me now if you any further questions.

  • onwardOfek
    Replied on August 29, 2018 at 8:32 AM

    So that means that I have to delete my user?


    How else can I cancel my subscription?


    Thanks in advance.

  • John_Benson
    Replied on August 29, 2018 at 11:28 AM

    We can cancel it on our end. Do you want us to cancel your Bronze plan and downgrade your account back to the free user?

    We'll wait for your reply. Thank you.

  • onwardOfek
    Replied on August 30, 2018 at 2:15 AM

    Hi John,


    Yes, that will be great! Thank you! I'd like to receive an approval for than - some document, so that can be certain that we will not be charged for September.

    thanks,


    Sara.

  • Mike_G JotForm Support
    Replied on August 30, 2018 at 10:24 AM

    I have canceled your account's Bronze subscription and it will take effect at the end of your current bill cycle (2018-09-02).

    You should be able to see this information also when you check the billing section of your account — https://www.jotform.com/myaccount/billing

    Feel free to let us know anytime if you have other questions or concerns.