I need to update my credit card info

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    Mike Muscat 
    Asked on August 29, 2018 at 09:03 AM

    I need to update my CC info, but can't login. I have requested a change from the "forgot my password" button. Have not received an email from Jotform. How long should it take to receive?


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    Answered on August 29, 2018 at 11:44 AM

    The email address (cstwpb@comcast.net) has no associated account here in JotForm. Please provide the correct email address registered to the account so we can investigate it further.

    We'll wait for your reply. Thank you.

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    Answered on August 30, 2018 at 10:43 AM
    That is the email I have on file as being correct. My website uses a
    jotform page I created to upload files. I pay a $9.95 monthly fee to
    bluesnap for it. I can't imagine it being our other email that begins
    with sales@ or my personal email that begins with mmuscat121@. Please
    let me know how else I can get into my account.
    Thank you,
    Mike Muscat
    Custom Signs Today
    2550 Okeechobee Blvd
    Suite E
    West Palm Beach, Fl 33409
    O. 561.697.2380
    E. cstwpb@comcast.net
    Please proof carefully, spelling, phone numbers, addresses, etc.
    All orders are produced from the proof. Re-do will be at your expense for proofing errors.
    Your design proof and two corrections are included in your setup charge.
    Any additional proofs may have additional charges.
    CONFIDENTIALITY NOTE: The information contained in this e-mail is legally privileged and confidential
    and is intended only for the use of the individual or entity named above. If the reader of this message
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    Answered on August 30, 2018 at 12:53 PM

    I see that you were able to successfully login to your account based on your last reply.

    If you are referring to the cstwpb account, you can use that username to request for a password reset instruction. The instruction to reset your password will be sent to the email address associated with the account which is — s***s@c*****s***st***y.us

    Please give it a try and let us know if you need any further assistance.