Condition Logic does not work on my form

  • Profile Image
    batangas
    Asked on December 12, 2012 at 08:05 PM

    The condition logic I created on my form seems to be not working as intended.

    This is my form http://form.jotform.me/form/23468098468469

    Condition 1:

    If "Would you recommend us to friends or colleagues" is

    Definitely  or  Probably

    then

    Show

    "Your overall impression of FYC"

    "Care to Share your Name"

    "It seems you had a good experience with us at FYC...."

    Hide

    "it seems you did not appreaciate your experience with us at FYC..."

     

    Condition 2:

    If "Would you recommend us to friends or colleagues" is

    Probably not

    then

    Show

    "Your overall impression of FYC"

    "Care to Share your Name"

    "it seems you did not appreaciate your experience with us at FYC..."

    Hide

    "It seems you had a good experience with us at FYC...."

     

    Please help correct the condition logic I created to make it work.

    Thanks.

  • Profile Image
    abajan
    Answered on December 12, 2012 at 10:00 PM

    I've corrected the functionality in this clone. Please clone it and view it's saved conditions and compare them to those in your original form.

    One tip which you may find useful when working with conditions is to temporarily prepend similarly labeled fields with numbers so that the conditions aren't set on the wrong fields. Then, after confirming that everything is working correctly, remove the numbers. For instance your form has two fields whose labels start with "It seems that you ...". Due to the Condition Wizard's limited space, it's impossible to tell those fields apart when reviewing saved conditions. However, if their labels were to be changed to "1. It seems that you ..." and "2. It seems that you ..." respectively, it would be easy to know which label belonged to which field. (I've left the numbers in place in my clone to better illustrate the point. Removing the numbers will not affect the form's functionality.)

    Also, once a field has a SHOW condition attached, it will be hidden by default so there's no need to put a HIDE condition on the same field when setting up another condition. When you look at the conditions in my clone, you'll understand what I mean.

    Conditions can be tricky to setup but I hope my tips have helped to clarify the procedure. Please let us know if you would like further help with the form or any other JotForm matter.

    Thanks.