What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Condition Logic does not work on my form

    Asked by batangas on December 12, 2012 at 08:05 PM

    The condition logic I created on my form seems to be not working as intended.

    This is my form http://form.jotform.me/form/23468098468469

    Condition 1:

    If "Would you recommend us to friends or colleagues" is

    Definitely  or  Probably

    then

    Show

    "Your overall impression of FYC"

    "Care to Share your Name"

    "It seems you had a good experience with us at FYC...."

    Hide

    "it seems you did not appreaciate your experience with us at FYC..."

     

    Condition 2:

    If "Would you recommend us to friends or colleagues" is

    Probably not

    then

    Show

    "Your overall impression of FYC"

    "Care to Share your Name"

    "it seems you did not appreaciate your experience with us at FYC..."

    Hide

    "It seems you had a good experience with us at FYC...."

     

    Please help correct the condition logic I created to make it work.

    Thanks.

    Page URL:
    http://form.jotform.me/form/23468098468469

  • Profile Image
    JotForm Support

    Answered by abajan on December 12, 2012 at 10:00 PM

    I've corrected the functionality in this clone. Please clone it and view it's saved conditions and compare them to those in your original form.

    One tip which you may find useful when working with conditions is to temporarily prepend similarly labeled fields with numbers so that the conditions aren't set on the wrong fields. Then, after confirming that everything is working correctly, remove the numbers. For instance your form has two fields whose labels start with "It seems that you ...". Due to the Condition Wizard's limited space, it's impossible to tell those fields apart when reviewing saved conditions. However, if their labels were to be changed to "1. It seems that you ..." and "2. It seems that you ..." respectively, it would be easy to know which label belonged to which field. (I've left the numbers in place in my clone to better illustrate the point. Removing the numbers will not affect the form's functionality.)

    Also, once a field has a SHOW condition attached, it will be hidden by default so there's no need to put a HIDE condition on the same field when setting up another condition. When you look at the conditions in my clone, you'll understand what I mean.

    Conditions can be tricky to setup but I hope my tips have helped to clarify the procedure. Please let us know if you would like further help with the form or any other JotForm matter.

    Thanks.