Unable to edit form

  • Profile Image
    Asked on August 29, 2018 at 02:31 PM

    It's been a while since I logged into my acccount, and I don't see all my forms. I also can't find an edit button for the one form that is appearing in My Forms.

  • Profile Image
    Answered on August 29, 2018 at 03:57 PM

    You are currently logged into the account usisshield which is a Sub-Account of the account shield.

    So the form you shared in the query https://form.jotform.com/30426752939158  is owned by the account Shield and shared with your account. As such, you cannot currently edit that form unless logged into the main account.

    Refer to this guide on sub-accounts: https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-Account-User

    Please let us know whether you need assistance accessing the second account too.