Mobile Accessibility through Squarespace

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    cassiehowardphotography
    Asked on August 29, 2018 at 08:01 PM

    Hello,


    My clients have not been able to access the survey I created on Jotform's website. The page doesn't load. I then added my survey to my Squarespace website. It will load on a mobile device, but just keep reloading and reloading before you can ever begin the survey. Any advice on how I can fix this problem. Ideally, I'd like to use it on my website, but if I have to keep sending a link to Jotform's site, that's fine too. Just as long as it works on mobile devices.

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    John_Benson
    Answered on August 29, 2018 at 09:58 PM

    I opened the page URL you have provided using a mobile device (iPhone 6s plus) and I was able to replicate the issue.

    Please try re-embedding your form by following this guide: https://www.jotform.com/help/37-Adding-a-form-to-Squarespace

    Let us know how it goes. Thank you.

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    cassiehowardphotography
    Answered on August 29, 2018 at 10:05 PM

    That's the article I originally used. I just re-pasted the code again and after reloading the page, the Safari on my iPhone says "a problem repeatedly occurred on "www..."" on a white screen :/

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    Nik_C
    Answered on August 30, 2018 at 03:29 AM

    I tested your form on my iPhone on Safari and Chrome, but I wasn't able to replicate any issue there, the form is showing and operating properly:

    153561404252385.jpg

    Are you still able to replicate this issue? On which iPhone were you testing?

    Did you try accessing it from a different network?

    We'll wait for your response.

    Thank you!