What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Just checking why my account has not been upgraded?

    Asked by samn23 on December 13, 2012 at 03:42 AM

    Hi there,


    I upgraded earlier today yet the account still says free? Is it maybe because I used my work email?


    I'm very low on space so really need the upgrade


    Sam x

  • Profile Image
    JotForm Support

    Answered by idarktech on December 13, 2012 at 03:50 AM

    Hi Sam,

    Your account is already on Premium, please logout and log back in to be able to view the changes. Thanks!