Billing: Error appearing when trying to change credit card on file.

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    Tu04
    Asked on August 30, 2018 at 08:54 AM

    Buonasera,abbiamo fatto le procedure da voi indicate per il cambio carta di credito ma da il seguente errore :

    Your card's security code is incorrect.

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    Kevin_G
    Answered on August 30, 2018 at 12:20 PM

    May you please kindly double check your credit card information?

    Does it work if you try to use it on another site? 

    If you can purchase online using the card and it still does not work with Jotform, please kindly share us a screenshot about the error you're getting with the wen console report, this guide will help you getting the console report: https://www.jotform.com/help/453-How-to-get-a-console-report-from-most-common-browsers 

    This guide will help you uploading the image with your next reply, note that attached images via email replies will not reach this thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    We will wait for your response. 

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    Tu04
    Answered on August 31, 2018 at 03:43 AM
    New response receivedQuesto è l’errore che da vedi allegato
    ...
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    roneet
    Answered on August 31, 2018 at 08:17 AM

    Unfortunately, we did not receive the screenshots uploaded by you here in the thread.

    Please follow the steps shared by my colleague to get the browser console errors and post the screenshot here in the forum.

    This guide will help you upload the image with your next reply, note that attached images via email replies will not reach this thread: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum