Why aren't my emails sending?

  • WeathermanBrent
    Asked on August 30, 2018 at 11:31 AM

    My forms after being completed are not going to the designated email address.

  • roneet
    Replied on August 30, 2018 at 1:34 PM

    I have checked our email logs for one of your forms and I found email is successfully sent to the notifiers.

    Why arent my emails sending? Image 10

    Since there are a couple of forms in your account so could you please specify the form URL for which the emails are not being received?

    You may also check your email history as well.

    Guide:

    https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History

    Let us know if you need further assistance.

    Thanks

  • WeathermanBrent
    Replied on August 30, 2018 at 3:43 PM
    The Email address is BrentWeathermanLeads@gmail.com
    https://www.jotform.com/build/60385454967165
    https://www.jotform.com/build/70957387972172
    https://www.jotform.com/build/70355954465161
    https://www.jotform.com/build/73245124472149
    ...
  • Richie JotForm Support
    Replied on August 30, 2018 at 5:02 PM

    I have checked your forms and it seems you have set a customer sender email.

    Why arent my emails sending? Image 1 Screenshot 30

    Kindly check your sender email again or use the default sender email instead.

    Why arent my emails sending? Image 2 Screenshot 41Guide:https://www.jotform.com/help/238-How-to-Add-a-Custom-Sender-Address-to-an-Email-Alert

    Please give it a try and let us know if the issue still remains.

    Thank you.

  • WeathermanBrent
    Replied on August 31, 2018 at 3:43 PM
    Its still not sending to the new email address
    ...
  • DonaldHag
    Replied on August 31, 2018 at 5:28 PM

    The emails could be landing in the spam folder. Please check this guide: How to prevent emails from landing in Gmail's SPAM folder. Your emails are not on our bounce list so emails should be reaching your account. 

    Refer to this guide: https://www.jotform.com/help/364-Why-Am-I-Not-Receiving-Email-Notifications