My submissions are missing

  • Profile Image
    artsNletters
    Asked on August 30, 2018 at 01:26 PM

    Good afternoon -

    We used this platform to collect names for our directory beginning June 1 until July 16 (or beyond). We are concerned because we have at 55 names that we have documented as registering for the directory, yet we do not see evidence of that on the Jot Forms.

    My question is this. Has the directory been taken down or individuals been prevented from accessing our directory at anytime since it's been up?

    Your assistance is greatly appreciated in this mystery.

  • Profile Image
    roneet
    Answered on August 30, 2018 at 02:41 PM

    If I am correct then are you referring to this form's submission https://www.jotform.us/form/81306382226149

    I can see you have total 199 submissions since June-01, to date. All your directory names would be there. If you are referring to some particular submission Ids then you may share those submission Ids with us so that we could investigate further.

    You may be able to download your submissions and uploads from this link:

    https://www.jotform.com/submissions/81306382226149

    To-download-submission-data:

    https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF

    To-download-submission-excel:

    https://www.jotform.com/help/356-How-to-Download-the-Submission-Files

    Let us know if you need further assistance.

    Thanks.