Unable to login to JotForm's account

  • Julie Susalla
    Asked on August 30, 2018 at 1:50 PM

    I’ve tried to login using every password that I’ve had for my account, none will let me login. What the hell is going on? 

  • AshtonP
    Replied on August 30, 2018 at 2:49 PM

    I see you have an account with us and it's active. You can reset your password by using forgot password option on the login screen.

    Here is the first step -

    66095 forgot password Screenshot 10

    Step 2: It will ask you for the email or user id, please enter your email address -

    66096 forgot pass 2 Screenshot 21

    This will send a password instructions to your email and you should then be able to reset it to a new password.

    I hope this helps.