where is the money going?

  • Profile Image
    claran1
    Asked on August 30, 2018 at 03:14 PM

    Hello there.

    I have two forms of payments entry that my clients have made and I dont know how or where to see where the money has been received. How can I confirm money is received?


    Thank you,

    Clara

  • Profile Image
    AshtonP
    Answered on August 30, 2018 at 04:04 PM

    I can see that you are using PayPal payment integration with your form (Form ID: 81335623702148). When your clients make a payment on the form, it goes to your PayPal account first.

    Have you checked your PayPal account for this transactions? Please check with PayPal support if you find a discrepancy in the payments.

    Let us know if you still need any assistance from our side.