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JLSLVRAsked on August 31, 2018 at 11:08 AM
Hello
I have just signed up to the free JotForm option but I have a question...
It says I can take secure payments but only received 3 payments? what does this mean that only 3 customers can pay online for an item in 1 year or 1 day? It is not clear, please can you clarify.
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JanReplied on August 31, 2018 at 12:49 PM
Payment submission is different from a regular submission. If your form is connected to a payment processor (like PayPal, Stripe, Authorize.Net) and the user submitted the form and completed the payment, it is considered as a payment submission.
Under the Free plan, you can receive 3 payments per month. It means that in 1 month, only 3 payment submissions are allowed.
The monthly limit resets every 1st day of the calendar month. I suggest you upgrade your plan if you are expecting more than 3 payments per month.
For more details about the account usage, please check this guide: Understanding-Your-Account-Usage-and-Limits.
Hope that helps. Thank you.