Falla de Jotform

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    RocioCorrea
    Asked on August 31, 2018 at 12:41 PM

    Buenos dias me indica esta notificacion el aplicativo. Me pueden apoyar por favor para continuar con la operacion. Gracias.


    Link

    https://form.jotform.co/82245911005852


    Screenshot
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    RocioCorrea
    Answered on August 31, 2018 at 01:06 PM

    Ya depuramos 2 años y aun asi no se libera espacio. favor de apoyarnos ya que tengpo detenida la operacion en la compañia.

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    Richie_P
    Answered on August 31, 2018 at 02:14 PM

    I have checked your form and I can't seem to replicate the issue.

    Here is a screenshot of your form:

    I have checked your account and you are far from reaching your monthly limits.

    Kindly open your form https://form.jotform.co/82245911005852 again using other web browsers and let us know if the issue still remains.

    Thank you.

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    RocioCorrea
    Answered on August 31, 2018 at 03:23 PM

    Si eso lo tengo claro y sucedio porque borre 2 años de formularios sin embargo no queda espacio aun. No se optimizo el espacio. O de que otra forma puedo optimizar ya que se llenara de nuevo en unas horas.


    1535743344Falla Jotform 3.png

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    Richie_P
    Answered on August 31, 2018 at 04:43 PM

    I have checked your upload limit and it seems you have reached your limits.

    To know more about limits, you can check this guide:https://www.jotform.com/help/408-Understanding-Your-Account-Usage-and-Limits

    Do note that the upload space doesn't reset and it is fixed.

    May I suggest, downloading your uploaded files and deleting them to free up your space.

    Guide:https://www.jotform.com/help/356-How-to-Download-the-Submission-Files

    Be advised that if you delete submissions they cannot be recovered so be sure to download them prior to deleting them if you have not done so already.

    Guide:https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF


    Alternatively, you can use this Search and Delete App to find submissions and remove them or if you don't need the form any more there is always the option of deleting it as well




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    RocioCorrea
    Answered on August 31, 2018 at 05:44 PM

    Buenas tardes as encuesta ya las descargue. Sin embargo no se libero espacio y no quiero q se bloque de nuevo como hacemos para liberar mas memorias si ya elimine 2 años.

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    Jed_C
    Answered on August 31, 2018 at 07:09 PM

    We apologize for the ongoing issue.

    I've tried recalculating the upload space, but it doesn't seem to show that you have deleted your submissions / uploaded files. The only way to reduce the count is to delete the submissions / uploaded files. 

    Please export your data by following our guide here https://www.jotform.com/help/73-How-to-Download-Form-Submissions-as-Excel-CSV-PDF and delete the submissions in your form/s.

    Let us know if you have any questions or if you need further assistance.