What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    The person who signs up on my mailing list are not receiving confirmation email

    Asked by guest_23476180128049 on December 13, 2012 at 04:54 PM

    Hello! I just signed up with JotForm and love the ease in making forms. However, I want the person who signs up to receive a confirmation email and it is not working so far. Can you give me a walk-through on how to make sure this works? I'm using a 2nd email address of my own as the person submitting the form. My business email receives the email telling me that there was a new form submission but my alternate email is not receiving an email telling them their submission was successful.



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    Answered by fxr on December 13, 2012 at 05:18 PM

    A picture is worth a 100 words.

    Hopefully this helps explain what you have got wrong.


    Can you try those suggested fixed and let us know if any problems remain?


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    Answered by guest_23476180128049 on December 13, 2012 at 05:47 PM

    That worked! Thank you so much!!!!!!