What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Having problems downgrading

    Asked by Panthers on December 13, 2012 at 09:26 PM

    I'm trying to get my password so I can downgrade.  I can enter my user ID, but after that the screen is dead.  How can I downgrade?

    Page URL:

  • Profile Image

    Answered by jeanettebmz on December 13, 2012 at 10:54 PM

    Like I said on this thread your account is already set to downgrade on Dec 23. So it will remain Premium until that date and you should be able to see the account back to free on the next day (Dec 24) . If this doesn't happen, simply clear your browser cache