The fields are shifted on the form

  • Profile Image
    Buonviando
    Asked on December 14, 2012 at 05:11 AM

    Hallo Support-Team

    We have a problem with the form representation. Some of our client have this issue and can't order. I send you a screenshot that you can see what we mean with "the fields are shifted"

    We think it's since we have changed the form from "script" to "Iframe" because of the required fields, but we are not sure.

    Could you please help us?

    Thanks a lot and kind regards

    Sandra

  • Profile Image
    Welvin
    Answered on December 14, 2012 at 09:22 AM

    Hi Sandra,

    Your form looks great on Chrome, FF and IE. Can you try clearing your IE browser cache and if this helps, please advice your users to do the same.

    Also try to start IE with addon disabled if the above suggestion don't work and see if that makes difference.

    Have you tried viewing the page to the other browsers?

     

    Thanks

  • Profile Image
    guest_23481974552057
    Answered on December 14, 2012 at 10:31 AM

    Hi Support-Team

    Thanks for your help. We will ask the our clients to do that step by step and let you know which one has worked ;-)

    kind regards

    Sandra

  • Profile Image
    pinoytech
    Answered on December 14, 2012 at 10:51 AM

    We are looking forward hearing from you. Have a great day!