What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I update my Credit Card information?

    Asked by dvipperman on December 14, 2012 at 11:13 AM

    I have a new corporate credit card. My old card is no longer active. I need to input my new card information. How do I do that?

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    Answered by jeanettebmz on December 14, 2012 at 11:29 AM

    Since we are changing our Payment Gateway from Plimus to FastSpring , the best course of action is to cancel such subscription so you can re-upgrade using your new credit card . By doing this, your forms will not be affected at all.

    Upon your confirmation , I can proceed  so you can re-subscribe right away with the new payment method