What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Delete uploaded files but keep history

    Asked by guest_23434563410042 on December 14, 2012 at 06:32 PM



    I have had the premium acount before and I'm about to upgrade within a few days.


    I do have one question. I would like to upload files to my FTP with your service but I don't want to keep all the heavy media files on your server when complete with the task. Is it possible to delete uploaded files without deleting the subscription/order from the history?


    Thankyou in advanced.


    best regards


    Dan Olofsson

  • Profile Image
    JotForm Support

    Answered by jonathan on December 14, 2012 at 08:15 PM

    Hi Dan,

    When you integrate the form to FTP, it will only be able to accomodate the new incoming submissions. NOT anymore the existing submissions with uploaded files. So,please take note of this.

    As for retaining the subscription/order information, I suggest you integrate the form to google spreadsheet. This way you will always have a duplicate copy of the submissions data .And even if you delete a submissions (for the purpose of deleting the uploded files), you will still have the order history information.

    Please inform us if this does not work for you.