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    Something is wrong with one set of conditional rules in my form

    Asked by edgeon on December 14, 2012 at 06:46 PM

    I have created two sets of conditional rules that have Groupon codes.  Currently, both sets are meant to show two fields with the voucher number put into the voucher number field matches one of those in the conditional rules.

    One set works perfectly (the second set when I look at my "saved conditions" page) but the first does not.  I suspected they might conflict with each other, but when I created a third set to test it, those also worked perfectly.  I cannot see what is causing the first set of conditional rules to not work and would appreciate help in this matter.

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    JotForm Support

    Answered by jonathan on December 14, 2012 at 08:34 PM


    Have you tried testing the conditions individually? I meant removing the other and testing them each one. You have 2 conditions with about more than 400 rules on each (which is quite complex for a rule)

    I suggest this strategy to test them out.

    1. Clone the form 

    2. Once cloned. You will have 2 same forms. 

    3. Delete only the condition 2 from the 1st form.

    4. Delete only the condition 1 form the 2nd form.

    Test each form. See if the conditions are working as you wanted.

    The possibility of the condition not working is for the wrong code.

    Update us if the issue persist after trying the test suggestion.